What is the return policy at The Jersey Plug?
The Jersey Plug has an easy, hassle-free 365-day return policy! Fans can return merchandise from The Jersey Plug up to 365 days from the item’s ship date.
Which items are eligible for return at The Jersey Plug?
To return an item to The Jersey Plug, it must be unworn/unused, in its original condition, with tags and labels. Returned items are subject to inspection before your refund is processed.
When will I get my refund fromThe Jersey Plug?
Please allow up to 10 days for The Jersey Plug to receive and process your return. Once processing is complete, your refund will take up to 2-7 business days to reflect in your account. The Jersey Plug will send an email letting your know your return has been completed.
After we receive and process your return, we’ll send you a confirmation email and issue a refund to your original form of payment within 5 business days. Please note that it may take up to 10 additional business days for your payment method to reflect the refund. Most The Jersey Plug gift cards and product vouchers will reflect the refund within 24 hours.
-If the item arrives damaged, you will receive a full refund
-If the item arrives and doesn't match the product image, you will receive a refund
-If the item arrives and does not fit, you may be entitled to a partial refund depending on who the error falls on (If you ordered a size that arrives correctly but you didn't mean to order)
If you would like to cancel an order that you had recently made, you must contact us within 24 hours of the order. In cases of early cancellations, 10% of the total order is taken as a fee.